Help Center

Frequently Asked Questions

Quick answers for common portal concerns.

Before you send a request
Incomplete or unprofessional messages may cause delays. Please be clear and polite, include your student details, and attach a screenshot if possible.
Use a proper browser
For best results, open the Student Portal using a standard browser such as Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. Avoid using in-app browsers from Facebook, Messenger, or other social media apps, as they may prevent email verification and other features from working correctly.

Please verify the following:

  • Use your correct Student ID.
  • Your default password is your Date of Birth (YYYY-MM-DD).
Contact via email
Email: portal@catsu.edu.ph
Subject: [Student Portal] Unable to Login (Invalid Credentials)
Include these details
  • Student ID Number
  • Last Name, First Name
  • Contact Number
  • Date of Birth (YYYY-MM-DD)
  • Screenshot (if available)
On-site assistance
If your concern is not resolved via email, visit the ICT Unit, 3rd Floor, Main Building. Bring your Student ID and a screenshot if available.

If you encounter a server error, email:

Email: portal@catsu.edu.ph
Subject: [Student Portal] Unable to Login (Server Error)
Include these details
  • Student ID Number
  • Last Name, First Name
  • Contact Number
  • Date of Birth (YYYY-MM-DD)
  • Screenshot (if available)
On-site assistance
If the issue persists, visit the ICT Unit, 3rd Floor, Main Building.

You can reset your password online using the Forgot Password page:

https://portal.catsu.edu.ph/forgot-password
If you can’t reset online, visit the Dean’s Office of your college.
Please bring/provide
  • Student ID Number
  • Full Name
  • Contact Number
  • Date of Birth (YYYY-MM-DD)
Reset passwords will be reverted to the default password.

If you’re not receiving the verification email, please check the following:

  • Check your Spam/Junk folder.
  • Make sure your email address is typed correctly in your account settings.
  • Wait a few minutes and try sending the verification email again.
Use a proper browser (important)
Please open the portal using a standard browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari. Avoid using the built-in browser inside Facebook, Messenger, or other social media apps, because these in-app browsers may block or limit email verification features.
Still not working?
Email us at portal@catsu.edu.ph and include your Student ID, Full Name, and a screenshot (if available).

Your GWA appears only after all grades are submitted and approved.

  • Grade not yet submitted
  • Grade pending approval
Please coordinate directly with your instructor.

Use a clear, respectful, and complete message. Below is a recommended format:

Sample Email
To: portal@catsu.edu.ph
Subject: [Student Portal] Unable to Login – Invalid Credentials
Good day, I would like to request assistance regarding my student portal account. I am currently unable to log in and I am receiving an "Invalid Credentials" error. Student ID Number: 2021-XXXXX Full Name: Juan Dela Cruz Date of Birth: 2002-05-14 Contact Number: 09XXXXXXXXX I have attached a screenshot of the error for your reference. Thank you very much for your assistance. Respectfully, Juan Dela Cruz
Tips for faster assistance
  • Use a clear subject line
  • Provide complete and accurate student details
  • Be polite and professional
  • Attach screenshots when applicable
  • Avoid slang, all-caps, or incomplete messages
Back to Login
Tip: Attach a screenshot to speed up support.
Please keep your credentials private.