Student Portal Help Center

Find answers before you contact support.

Browse common login, verification, password, grades, and technical concerns.

Back to Login

Be clear and complete

Include your Student ID, full name, contact number, and a screenshot when possible.

Use a standard browser

Use Chrome, Firefox, Edge, or Safari. Avoid in-app browsers from Messenger or Facebook.

Protect your account

Never send your password. Support staff will only ask for account-identifying information.

Login & Access

Sign-in concerns

I can’t log in — “Invalid Credentials.”
  • Use your correct Student ID.
  • Your default password is your Date of Birth (YYYY-MM-DD).

Include these details

  • Student ID Number
  • Last Name, First Name
  • Contact Number
  • Date of Birth (YYYY-MM-DD)
  • Screenshot, if available

On-site assistance

Visit the ICT Unit, 3rd Floor, Main Building if the issue is not resolved by email.

I can’t log in — “Server Error” / “Error 500.”

Email the support team and include your Student ID, full name, contact number, date of birth, and a screenshot.

Password & Email

Account recovery and verification

I forgot my password. How do I reset it?

Reset your password using the official Forgot Password page.

Open Forgot Password

If online reset is unavailable, visit your college Dean’s Office.

I can’t receive my email verification link.
  • Check your Spam or Junk folder.
  • Confirm that your email address is correct.
  • Wait a few minutes before resending.

Use a proper browser

Use Chrome, Firefox, Edge, or Safari. Avoid in-app browsers.

Grades & GWA

Academic records

Why is my GWA not showing?

Your GWA appears only after all grades are submitted and approved.

Why are some of my grades missing?
  • Grade not yet submitted
  • Grade pending approval

Please coordinate directly with your instructor.

Contacting Support

Write a proper support request

Use a clear, respectful, and complete message.

Sample Email

To: portal@catsu.edu.ph

Subject: [Student Portal] Unable to Login – Invalid Credentials

Good day, I would like to request assistance regarding my student portal account. I am currently unable to log in and I am receiving an "Invalid Credentials" error. Student ID Number: 2021-XXXXX Full Name: Juan Dela Cruz Date of Birth: 2002-05-14 Contact Number: 09XXXXXXXXX I have attached a screenshot of the error for your reference. Thank you very much for your assistance. Respectfully, Juan Dela Cruz
Use a clear subject line
Provide complete student details
Be polite and professional
Attach screenshots when applicable
Avoid slang or all-caps messages

Still need assistance?

Contact the Student Portal support team.

Include complete student details and a screenshot to help us respond faster.

portal@catsu.edu.ph